Shipping policy
At Sanuva Wellness, we take care to get your order to you safely.
Delivery locations and charges
We deliver to the destinations available at checkout. Delivery charges are shown before you complete your purchase and may vary depending on the products ordered and the delivery address.
Processing and delivery times
Some products are held in stock, while others are printed or made to order by our production partners.
Our usual estimated times are:
• In-stock products: dispatched within 3 working days, with delivery taking approximately 3–5 working days after dispatch.
• Printed-to-order planners and journals: approximately 3–9 working days from ordering to delivery.
• Made-to-order mugs: approximately 3–7 working days from ordering to delivery.
• Personalised items: approximately 3–7 working days from ordering to delivery.
Working days are Monday to Friday, excluding bank holidays. Any different delivery estimate stated on a product page or agreed with you will apply to that order.
Orders containing different products
Items may be dispatched separately, particularly where they are produced by different partners. This means parts of your order may arrive on different days. Any delivery charges will be shown at checkout.
Delivery updates
We will email you when your order has been dispatched. Tracking details will be included where available.
Delays or missing parcels
Delivery estimates are not guaranteed, but we will help resolve any delivery problems. If your order has not arrived within its estimated delivery period, please contact hello@sanuva.co.uk with your order number.
If we become aware of a significant delay, we will contact you. This policy does not affect your legal rights if an order is late or does not arrive.
Delivery addresses
Please check your delivery address carefully before placing your order. If you notice an error, email us as soon as possible. We will do our best to update it, although changes may not be possible once production or dispatch has begun.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, please email hello@sanuva.co.uk with your order number and details of the problem. Photographs of the item and packaging can help us resolve it more quickly.
Returns
Please see our Return and Refund Policy for information about cancellations, returns and refunds.
Questions
For any delivery questions, contact hello@sanuva.co.uk.